Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our detailed Size Guide available on each product page. We provide measurements in both inches and centimeters to ensure a perfect fit.
When will my order be shipped?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your package is on its way.
Do you offer international shipping?
Yes, Mochipan ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement to request any changes.
What materials do you use in your clothing?
We prioritize high-quality, sustainable fabrics including organic cotton, linen, and recycled blends. Specific material details are listed under the 'Composition' tab of each product.
How should I care for my Mochipan garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label, though most of our collection prefers cold washes and air drying.